Portland Symphony Orchestra Cancellation Policy
All ticket sales are non-refundable, unless a concert is cancelled.

Should inclement weather cause the cancellation of a performance, cancellation information will be available on the PSO web site, on local television and radio stations, and via PortTix at 207-842-0800 Customers may also receive an automated phone call announcing the cancellation. The decision to cancel will be made no later than 3 hours before the scheduled start time of the performance.

If a concert is cancelled ticketholders will be able to exchange into another concert, donate the value of the tickets and receive a tax donation receipt, or receive a refund for the value of the tickets (handling fees are not refundable). Customers who opt to receive a refund or donation receipt will have 30 days from the cancellation date to exercise this option.

Special information regarding Magic of Christmas 2009:
Customers now have the option to buy “Magic” Magic tickets. If there are concerns about the weather, these tickets can be exchanged for other Magic performances (subject to availability). Please note:

• The decision to buy “Magic” Magic tickets must be made at the time of purchase. They can not be purchased retroactively.
• All exchanges are subject to availability.
• Discounts (such as student, senior and group) cannot be applied to “Magic” Magic tickets.
• There will be a $5 fee per order at the time of exchange.
• Exchanges must be done a minimum of 24 hours before curtain time.
• Exchanges cannot be done after a performance has occurred.
• Exchanges cannot be applied to performances other than Magic of Christmas.
• If you have questions, please call the box office (207) 842-0800.

We thank our customers for their patience and understanding!